Technical support Representative job

Set of job responsibilities - Technical support

Field Engineer, Virtual workforce planform

At FE, we are focused aiding home services experts hoist their organizations and lives. Network combined with the utilization of an advanced and mobile software platform that handles the booking and management viewpoints liberates our Pros to focus on their specialty. Field Engineer flourish thus do their organizations, which grow by 30% on average year over year.

The home services industry stays immense ($700b+) however generally immaculate by technology and unhampered by a predominant applicant. The 3M+ organizations in home services space are confronting emotional change as the world moves from offline to online.

Along this journey, we are rapidly turning into the backbone operating system for service work force across the US and Canada.

Tech support representative job description

As a part of the Chat Support Team, you are an extraordinary communicator who is happy with taking care of complex issues rapidly and articulately. You're open to troubleshooting with limited data, composing rapidly, and providing a-list service through a content based medium.

You accept that extraordinary isn't good enough. You carry an analytical brain to continually improve the productivity and adequacy of your communications with our Pros.

Our Chat Support team is unique. Our average response time is less than a minute. Our consumer satisfaction surpasses 95%. Our team shows patience, sympathetic, dedicated, or more all else focused n on improving the lives of our service experts. Our prosperity is their prosperity.

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