Customer Service Technician

What is required to get into customer support technician Jobs?

  • High client-centric attitude
  • Solid organizing skills
  • Attention to detail

Why FieldEngineer?

  • The opportunity to have an effect
  • Exceptionally collaborative teams that connects you with a-list clients
  • A high-performing worldwide business at the core of the digital gig economy

You can find a job in a Local Customer Support Center, you'll play an important job as the main point of contact for clients. Working shifts, including weekends and nights, you'll join a team monitoring client's data center and reacting rapidly to everything from change requests to alerts. You'll be taking care of incoming client requests by email, telephone or CRM and managing and settling them yourself or escalating them to the relevant contact in accordance with ITIL V3. This implies working closely with a range of corporate clients and our client Operations teams to guarantee our client could meet prescibed SLAs.

What you'll require:

  • Experience of working shifts in a27/7 worldwide support team and delivering great client support in a technical environment.
  • You will be a confident communicator, with the capacity to manage corporate clients at all levels in English and another language
  • You'll be accustomed to working with ITIL procedures and will have a fundamental understanding of data center and networking terms.
  • You'll also be efficient, with a sharp eye for detail and the capacity to work rapidly and precisely in a high stress environment.

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