Network Engineers Group

 IT Technician   This is an opportunity to join our reputable team of friendly IT Technician’s, providing support to schools in the Coventry area and occasionally beyond. If you have experience in IT support and a passion for providing excellent friendly support, then this role may be for you. This full time role comes with a relatively high degree of autonomy, with the right candidate able to manage their own workload and liaise with our clients daily to help fix, assist and solve computer related issues.  You will be ably supported by the senior technicians in the group and be required to escalate issues when needed, whilst maintaining an approachable, easy-going demeanor and a positive, hard-working attitude.  Your own car and driving license are essential.  Responsibilities and duties:   – Provide a friendly service to all customers and clients. – Be the first point of contact for IT technical support to your assigned clients. – Work indep...

Technical support employees manage, maintain, and fix IT systems. Their duties incorporate diagnosing and fixing faults, settling network issues, and installing and setting up equipment and software. Technical support duties Detect equipment and programming solutions. Troubleshooting technical issues. Diagnosing and fixing deficiencies. Settling network issues. Installing and setting up equipment and programming. Addressing clients to rapidly get to the cause of their issue. Providing timely and precise client feedback. Talking clients through a series of activities to resolve an issue. Following up with customers to guarantee the issue is settled. Replacing or fixing the vital parts. Supporting the roll-out of new applications. Providing support as a form of documentation. Dealing with many cases all at once. Testing and assessing new technologies. Directing electrical safety checks on gear. Technical Support Requirements: Degree in Computer Science or Information Technology. Certific...