What is an Apple certified technician?

 Independent Repair Provider Program

The Independent Repair Provider program is designed for companies interested in offering out-of-warranty repair service for iPhone and Mac. Qualifying companies can gain access to Apple genuine parts, tools, training, service guides, diagnostics, and resources to perform a variety of out-of-warranty repairs for iPhone and Mac, such as iPhone display and battery replacements, and Mac logic board and video card replacements.

Who can apply?

Companies interested in performing out-of-warranty iPhone or Mac repairs directly to end users may apply. Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.

Parts resellers and distributors are not eligible for this program. Authorized Apple Resellers are not eligible for this program but may apply to the Apple Authorized Service Provider program.

What are the requirements?

Business and operational requirements

Companies applying are required to be an established business, with business verification documents available for review by Apple. Apple’s repair tools, training, service guides, and diagnostics must be kept confidential.

Premises

Eligible companies must maintain a commercial walk-in service location in an easily accessible location. A residential address is not acceptable as a service location.

Technician Certification

Participating service companies using Apple genuine parts are required to have Apple-certified technicians perform the repairs.

Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per-product basis annually. The certification exam fees are waived for businesses that have been approved to be Independent Repair Providers.

To Apply

We are currently accepting applications from businesses in the United States. Please submit an email with a completed Independent Repair Provider Notification of Interest form to IRPapplicant@apple.com. You will be asked to provide relevant information about your business so that Apple can determine whether your organization is eligible for the Independent Repair Provider program.

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