Desktop Analyst Salary

Desktop Analyst Salary in Texas, United States $54,600 (USD) Average Salary

$26/hour - Average Hourly

$1,633 - Average Bonus

Top 5 skills for Desktop Analyst

1. Problem Analysis

2. Provides support

3. Coordinates activities

4. Recommends improvements

5. Writes reports

JD:

  • Installs, changes, and fixes minor issues of PC equipment and software systems, and provides technical help and training to system users.
  • Answers customer's requests concerning systems operation; analyze system equipment, software, and operator issues; and prescribes or performs remedial activities to address issues dependent on knowledge on system activity.
  • Requires superb working knowledge on PCs and peripherals.

What's it like to be a Service Desk Analyst?

Service Desk Analysts are information technology (IT) experts who offer technical help to users. They respond to incoming requests for IT support and resolve network, equipment and software issues with PCs. They also perform technical support and software installations and updates.

Assignments and obligations

  • Responding to IT support requests via telephone, by means of email and face to face.
  • Downloading, installing and configuring software to meet client prerequisites.
  • Guaranteeing right utilization of applications, networks and gear.
  • Testing and upgrading existing software.
  • Raising advanced IT support cases.
  • Maintaining IT documentation including network and user details.
  • Recording of activities taken.
  • Fixing equipment issues including replacing gear and peripherals, for example, PCs, terminals and routers.
  • Guaranteeing PC networks ideal performance.
  • Working in a call center (where relevant).
  • Analyzing issues and deciding right software or equipment solution.

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