What does a help desk analyst do?

What amount does a Help Desk Analyst make in the United Arab Emirates?

The help desk analyst salary is AED3,920 per month in the United Arab Emirates. Compensation estimates depend on 9 pay rates submitted anonymously to Indeed by Help Desk Analyst workers, clients, and gathered from over a wide span of time job notifications on Indeed in the previous three years. The average residency for a Help Desk Analyst is under 1 year.

A layered job

Help desk analysts are on the bleeding edge of client assistance. They are focused on assisting with settling technical issues end clients experience, or connecting those clients with more intensive IT support, when required.

Here are the three levels of analysts:

  1. A Tier 1 help desk analyst commonly takes the initial request and manages relatively easy equipment, software or network issues. If they can't address the issue, they raise it to a Tier 2 analyst.
  2. A Tier 2 analyst can resolve more mind boggling systems and applications issues. These help desk analysts, by and large, choose whether or not to create a trouble or work order ticket, or escalate the issue to the next level.
  3. Level 3 analysts examine and resolve the most mind boggling issues that other help desk levels have been not able to fix. They also detect trends in issue reporting and think of precaution solutions.

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