Online Tech Support jobs

Expected set of responsibilities

POST: IT Technician

DATE: December 2020

Compensation RANGE: Grade 5, £23,067 to £25,941 per annum

HOURS: Hourly Based Jobs, Project Based Jobs

Answering TO: Servicedesk and Desktop Operations Team Leader

Online Tech Support jobs

Client Services Manager Post

The Servicedesk team, which is important for Library and IT Services (LITS), is key for the University in providing fundamental IT support and help to both staff and students. With a wide range of facilities and gear, the Servicedesk need to have broad skills and experience to be able to manage a bunch of differing issues and difficulties.

The Servicedesk Technician will be answerable for the arrangement of first and second line support to all staff and students. This will incorporate liaising with clients at all levels, noting questions and providing technical direction and solutions for a wide range of issues. Support will cover network PCs, laptops, printers, mobile devices and front office operations including staffing the Servicedesk consistently.

The Servicedesk Technicians will keep an in-depth knowledge on the technology inside the resources and divisions that will allow them to address a variety of local incidents and enquiries. Staff will should be very client focused and have an adaptable and responsive posture to their work.

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