IT Help Desk Technician Salaries

Help Desk Technician

Help Desk Technicians assist with offering technical support for IT end-users.

Help desk professionals are fundamental to the IT workforce, as they keep the technologies that companies depend on to work together cutting-edge and running easily.

IT help desk experts offer technical support and troubleshooting services to end-users who need help with their PC equipment or software.

There are two boss kinds of help desk specialist: In-house and Remote.

  1. Remote help desk experts support technology clients by means of telephone, on the web and infrequently on site.
  2. In-house specialists just offer help for internal workers.

Duties and skills:

  • Help desk professionals need a deep understanding of PC equipment and software.
  • Solid communication skills are also fundamental, as help desk experts should viably share solutions for both technical and non-technical people.
  • The IT help desk professional path is ideal for efficient problem-solvers with a fitness for learning and rapidly adjusting new skills.
  • Tolerance, genius and an interest to help other people are alluring ethics in technical support and help desk jobs.

How much do help desk technicians make?

  • General Dynamics Information Technology IT Help Desk Technician compensations - 3 pay rates reported $54,954/yr
  • TEKsystems IT Help Desk Technician compensations - 3 pay rates reported $21/hr
  • AmTrust Financial IT Help Desk Technician compensations - 2 pay rates reported  $17/hr

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