IT Help Desk Technician job profile

IT Help Desk Technician is an IT expert who provides technical help on PC systems and fills in as the main contact for clients who need technical help via telephone or email.

To draw in IT Help Desk Technician that best matches your requirements, it is significant to compose a clear and exact IT help desk technician job description.

IT Help Desk Technician set of job responsibilities

Are you an accomplished IT Help Desk Technician ready to remove the issue from any technical issue?

Patient and well communicated even with troublesome clients? Ready to share your high level technical knowledge in the basic and justifiable manner?

Then you are the ideal person we are searching for!

IT Help Desk Technician duties

  • Fill in as the main contact with clients who need technical help through the telephone or email
  • Perform troubleshooting utilizing different analytic strategies
  • Troubleshoot, analyze, and resolve technical equipment or potentially software issues
  • Provide snappy resolution and brilliant client support
  • Divert unresolved issues to the next level of support staff
  • Provide required data on IT products or services
  • Keep record of issues and their resolutions
  • Follow-up with clients
  • Provide feedback on processes and make proposals on areas to improve
  • Maintain technical documentation and service index on installation of software, set up of hardware and issue troubleshooting
  • Propose improvements for methodology

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