Help Desk Technician

Full Job Description

The U. S. District Court for the Southern District of Texas is one of the largest district courts among the country's 94 federal judicial districts. The district courts, combined with the appellate courts and the Supreme Court, make up the judicial branch of the federal government. The Southern District of Texas consists of the following seven divisional offices: Brownsville, Corpus Christi, Galveston, Houston, Laredo, McAllen and Victoria.

We are seeking technically qualified and customer focused applicants to join our IT support team in our McAllen division courthouse.

The starting salary range for this position is $42,302-$52,905 (CL-25), with promotional potential to CL 26 ($46,600-$75,750). Starting salary will be based on experience and education.

Representative Duties

This position provides specialized technical support and routine technical support services. At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for computer hardware/software, Lotus Notes email, printers/scanners/copiers, Cisco VOIP/Unity, a Fiber to the Desk network, Courtroom Technology, end user training, commercial and locally developed applications. The incumbent assists in defining and implementing automation training plans and serves as a central point of information and assistance for end users. This position performs routine to complex troubleshooting for hardware and software systems and may serve as a lead on a Tier 2 team.

Search with a keyword 'Help Desk Technician jobs near me' - find available jobs on FieldEngineer.com. Apply to Help Desk Analyst, IT Technician, IT Support and more!


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