IT System Operations Admin Jobs

About the job:

The IT Operations Center goes about as the beginning stage into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud's 45,000+ customers. Detail-oriented and trained, the IT Operations Analyst is centered on service request fulfillment, incident identification, and solutions, and providing magnificent client support in a dynamic and quick-paced environment. The perfect applicant is knowledgeable in ITIL, an incredible communicator, and ready to make a translation of technical information into realistic guidance.

What you'll be doing:

·         Manage ticketing lines and takes part in proactive monitoring of Blackbaud's facilitated infrastructure and applications
·         Examine, analyze, and take recommended activities on every single operational event, alerts, and incidents
·         Execute an Incident reaction with a determined initial focus on the rebuilding of service, trailed by a drive to guarantee the root cause of issues are recognized and settled forever
·         Maintain operational logs all alarms and requests, recording, and grouping every single related message; maintain every operational data collection techniques, components, and devices
·         Maintain operational documentation including knowledgebase articles
·         Precisely escalate incidents and service requests beyond the scope of the obligation of the Ops Center
·         Maintain response and goals of cases/tickets got inline against built-up Service Level Objectives 
·         Convey status of requests and incidents with the requestor or related partners

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