Network Engineers Group

  Level 1 Tech Support   In most companies, tech support is broken up into levels. In most cases, the higher the level, the more complex the problem is. Many customers never need to advance past level 1. Level 1 tech support is the first point of contact for a service request, via telephone, email, ticket or live chat.  Global technical support call center solution can pre-qualify and troubleshoot your customers’ problems/issues 24hours and 7 days.  With level 1 tech support service, the majority of your end-customers/end-users now have access to technical support without using your organization’s expensive level 2 and 3 technical support resources. Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3 technical support representatives.  Outsourced technical support, also allows you to avoid expanding into a larger facility and purchasing the equipment necessary for operating your ow...

 Most  home based tech support jobs  don't require special degrees or certifications, but that doesn't mean they're easy to get. It seems like everyone wants a job in the technology industry lately, so you're going to need to have tech-related experience to help you stand out. Here are several ideas to help you dive in.    They're meant to help you sharpen your skills, polish your resume, and make an impression on the right people, so you can become the tech support specialist you know you are. 1.    Get Familiar with How Technology Works Technical support representatives are usually generalists, which means they need to know the basics about a wide range of products and technologies rather than having a mastery of one. If you're able to speak intelligently about general topics in technology? Like how web pages appear in a browser or how computers store and display information, for example? It’ll inform interviewers you're a true resource for their cus...

Full Job Description The U. S. District Court for the Southern District of Texas is one of the largest district courts among the country's 94 federal judicial districts. The district courts, combined with the appellate courts and the Supreme Court, make up the judicial branch of the federal government. The Southern District of Texas consists of the following seven divisional offices: Brownsville, Corpus Christi, Galveston, Houston, Laredo, McAllen and Victoria. We are seeking technically qualified and customer focused applicants to join our IT support team in our McAllen division courthouse. The starting salary range for this position is $42,302-$52,905 (CL-25), with promotional potential to CL 26 ($46,600-$75,750). Starting salary will be based on experience and education. Representative Duties This position provides specialized technical support and routine technical support services. At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for com...

Entry Level Engineer / Engineering Development Program Technical engineer job description Role Profile: The Engineering Development Program (EDP) is a two-year development program designed to fast track entry level engineers in preparation for an exciting career at Honda. Entry Level Engineers rotate through three departments with a primary focus on projects related to manufacturing. Upon completion of the program, the associate is placed permanently in a department to further develop their engineering skills, while implementing the skills acquired during each rotation. Responsibilities: Support equipment service associates with technical skills in troubleshooting equipment issues (electrical and mechanical) Modify/improve equipment PLC programs to reduce downtime and recovery time Manage projects pertaining to equipment to equipment ranging from new installation to modifications of existing assets Support equipment activities needed during shutdowns (July and December) Upd...

Service Tech Job Description Template Our organization is searching for a Service Tech to join our team. Service tech job description : Fixing total systems; Guaranteeing that all fixes and installations are properly done, serviceable, and satisfy security and administrative guidelines and codes; Promoting service level agreements and offering support with financing of service costs; Maintain exact stock of all hardware and resources; Track client appointments and installment transactions including invoices; Travel to homes and organizations consistently as planned; Sell progressing support agreements to current clients; Investigate current systems for adequacy and security; Perform consultations with clients; Fix damaged systems; Maintaining stock, organization gear, and reports all service-related operations; Helping with servicing products and gear on appointed projects and guaranteeing consumer satisfaction; Should search for failures in systems to discover the source of any ...

IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. In your role as technical support you'll cover one or more areas of expertise, depending on the size of the organisation. Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of IT systems. what is technical support Job titles may vary. Alternatives include: applications support specialist help desk operator maintenance engineer technician. You can also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. Responsibilities You'll ...

IT Help Desk Technician is an IT expert who provides technical help on PC systems and fills in as the main contact for clients who need technical help via telephone or email. To draw in IT Help Desk Technician that best matches your requirements, it is significant to compose a clear and exact IT help desk technician job description . IT Help Desk Technician set of job responsibilities Are you an accomplished IT Help Desk Technician ready to remove the issue from any technical issue? Patient and well communicated even with troublesome clients? Ready to share your high level technical knowledge in the basic and justifiable manner? Then you are the ideal person we are searching for! IT Help Desk Technician duties Fill in as the main contact with clients who need technical help through the telephone or email Perform troubleshooting utilizing different analytic strategies Troubleshoot, analyze, and resolve technical equipment or potentially software issues Provide snappy resol...

IT job description play a major part in the recruiting process. Don't stop ideal applicants, drag out the search, or cause other difficulty. Think about these master tips Perhaps the greatest mix-up IT employing mangers can make when they have an open job isn't writing a strong, carefully thoroughly examined description. Without that, mangers are setting themselves up for delays, the possibility of making an awful recruit, and disappointed applicants. Creating an efficient expected set of job responsibilities takes some work. Detecting basic versus "pleasant-to-have" capabilities, recognizing communication and soft skills required for the work, and precisely describing job obligations were the three greatest difficulties referred to by 2,800 senior managers. Notwithstanding, with some extra effort and time, IT pioneers can create more convincing, precise, and powerful descriptions of the jobs they need to fill. Also, recollect, the expected set of job respons...

The Role Field Engineer is as of now looking for a part-time IT Coordinator. The effective applicant will be answerable for communicating between the organization and external sellers and contractors about IT-related infrastructure and development. The IT Coordinator will have the skill to prompt about potential fixes or productivity controls. The ideal applicant will be responsive, highly beneficial and can work with various merchants to guarantee continuous progress through corporate undertakings. Set of job responsibilities: Level 1 troubleshooting of IT and Security related issues Arrange the requirements of remote workers, sellers and contractors. Help with the installation and setup of new equipment and software and help train workers on its utilization Offer recommendations for potential updates and changes within the IT division Manage organization IT resources The effective applicant will have: A current working with youngsters' check and police check (or...