Software Support Engineer Roles

Apprenticeships for developers and more at Microsoft and IBM

Microsoft Leap Apprenticeship Program started in 2015 with the idea of modernizing the company's approach to recruiting engineers. Participants choose a pathway before starting the program:

  • Business program manager
  • Customer service engineer
  • Data analyst
  • Software engineer
  • Software support engineer
  • Technical program manager
  • User experience designer

Several tracks are available only to cohorts in Redmond, Washington, but the software engineer pathway is available in five other cities including Lagos, Nigeria, and Nairobi, Kenya. The 16-week program starts with four weeks of classroom training. Next, participants get a mentor and an assignment to a project team or a group developing a new feature.

Participants have included a retired airline pilot, a stay-at-home parent, and a graduate from a coding boot camp. The apprenticeship program runs in cohorts located in a particular city, although U.S. sessions went virtual last year due to the coronavirus.

Leap recently entered Phase 2, an expansion into Africa. The program recruits engineers to improve agricultural processes. The application process for a cohort in Kenya just closed.

IBM also has an apprenticeship option called The New Collar program aimed at people without an advanced degree. The company looks for candidates who show adaptability, drive, creative problem solving, and the ability to take ownership. Participants earn a salary during the 12-month program. There are apprenticeship roles in data science, software engineering, tech sales, and cybersecurity in locations all around the United States. A recent opening for a software engineer: application development apprentice lists a high school diploma or GED along with knowledge or experience in one or more of these technical skills: Java, social coding, container development, or application development.

Finally, CyberDefenses offers a cybersecurity apprentice program. Participants become full-time members of the team with salary and benefits and complete nine months of training about system administration, networking and security. The program offers certification as well and jobs placement help for program graduates. This program is registered as an Apprentice USA Program with the U.S. Department of Labor and is supported by the Texas Workforce Commission. CyberDefenses Academy and Austin Community College developed the courses.

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